Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

When you use the contact form on our Site, we collect the name, email address, and message content you submit. This information is used solely to respond to your inquiry.

1.2 Information Collected Automatically

Our web server may automatically record standard log data when you visit the Site, including your IP address, browser type, operating system, referring URL, pages visited, and the date and time of your visit. This information is used for operational and security purposes.

1.3 Information We Do Not Collect

Our marketing website does not require you to create an account. We do not collect payment information, and we do not run third-party advertising or behavioral tracking on this Site. Information submitted through our products (such as Kozite) is governed by separate, product-specific privacy policies.

2. How We Use Your Information

We use the information we collect to:

• Respond to Inquiries: Process and reply to messages submitted through our contact form.
• Operate the Site: Monitor performance, diagnose technical issues, and protect the Site against unauthorized access or abuse.
• Improve the Site: Understand how visitors navigate the Site in aggregate to improve content and usability.
• Comply with Legal Obligations: Fulfill requirements imposed by applicable law or regulation.

We do not use your information for advertising, sell it to third parties, or use it to build behavioral profiles.

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, our legal basis for processing your personal data under the General Data Protection Regulation (GDPR) or applicable national law includes:

• Legitimate Interests: To operate and improve our Site, prevent fraud, and respond to inquiries, where these interests are not overridden by your rights.
• Legal Obligation: To comply with applicable laws and regulations.
• Consent: For optional activities such as analytics cookies, where we rely on your freely given consent.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:

• Service Providers: We engage trusted third-party providers who assist with hosting and email delivery. These providers are contractually bound to use your information only as directed by us.
• Legal Requirements: We may disclose information if required by law, court order, or governmental authority, or where necessary to protect the safety or rights of Westarch Systems or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, personal information may be transferred. We will provide notice before any such transfer subjects your data to a different privacy policy.

5. Data Retention

Contact form submissions are retained for as long as necessary to respond to your inquiry and for a reasonable period thereafter for record-keeping purposes. Server log data is typically retained for up to 90 days. We will delete or anonymize your information when it is no longer needed, except where longer retention is required by law.

6. Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, or loss. These include encryption of data in transit (HTTPS), restricted server access, and regular security reviews. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If you believe your information has been compromised, please contact us at [email protected].

7. Cookies

This Site uses the following types of cookies and similar technologies:

• Essential Cookies: Required for basic site functionality, such as session state for the contact form. These cannot be disabled.
• Analytics Cookies: We use Google Analytics (GA4), which uses first-party cookies to collect aggregated usage data about how visitors navigate the Site. GA4 does not store full IP addresses. You may opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on.

We do not use advertising cookies, cross-site tracking cookies, or sell data to advertising networks. You can control cookies through your browser settings; disabling all cookies may affect certain Site features.

Do Not Track

Some browsers offer a "Do Not Track" (DNT) signal. There is currently no universally accepted standard for how companies should respond to DNT signals. At this time, we do not respond to DNT signals, but you may opt out of analytics tracking as described above.

8. Your Privacy Rights

Depending on your location, you may have rights regarding your personal data, including the right to access, correct, or delete information we hold about you. Residents of the European Economic Area, United Kingdom, Switzerland, or California may have additional rights under applicable data protection laws.

To exercise any of these rights, contact us at [email protected]. We will respond within the timeframes required by applicable law. We do not sell personal information, including as defined under the California Consumer Privacy Act (CCPA).

9. Children's Privacy

This Site is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us at [email protected] and we will delete it promptly.

10. Third-Party Links

This Site contains links to third-party websites, including kozite.com. Each of our products has its own privacy policy governing how information is collected and used within that product. We are not responsible for the privacy practices of linked third-party sites. We encourage you to review the privacy policies of any site you visit.

11. International Data Transfers

Westarch Systems is operated from the United States. If you are located outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from your jurisdiction.

Where required, we rely on appropriate legal transfer mechanisms, such as Standard Contractual Clauses under the GDPR, to ensure your personal data receives adequate protection when transferred internationally.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

If you are located in the EEA and believe we have not adequately addressed your concern, you have the right to lodge a complaint with your local data protection supervisory authority.